Firstly, anyone who purchased an electric bicycle from us. And secondly, anyone who owns an e-bike with a similar electric system as the bikes we sell – eZee, Brompton, Bosch and Shimano for the most part.

For urgent jobs like flat tyres or an otherwise unrideable e-bike, just call us and we’ll work out when you can come – usually straight away. "Same day services" are generally require a few days booking ahead. Non-urgent jobs that you're happy to pick up in 1-3 days time are usually able to be booked in at any time.

I'm sorry, we do not. These have different tyre sizes, brake pad standards, batteries and chargers (other than the occasional coincidence)

We offer full servicing on Brompton and Vivente bikes. We carry out tyre, tube and brake repairs on any non-electric bike. If you would like us to service your non-electric bike, please contact us with info about your bike and its use. Generally speaking, if it's used for everyday transport and shares similar components (Shimano/Magura etc) to our e-bikes, we'll likely be able to help.

For a same day service booking, it will generally be just the day of your booking. For drop-ins it ranges from 1 day  to several days. Bikes with intermittent electrical issues can be challenging and in some cases will take longer. We offer courtesy e-bikes free of charge while we have yours in our workshop

We can’t say for certain until we’ve seen your bike but we will be able to give you a quote before commencing work. Some of the most common charges are on our workshop services page here. As an example, a daily commuter in Auckland after a year might need a general service ($199), long-wearing disc brake pads fitted front and rear ($80), a puncture resistant tyre ($95) and installation labour these extra parts (~$45) for a total of $420. As time goes by and your bike ages, more parts and time are required for a service, such as servicing the internal hub gears. Cargo bikes take longer to service than regular e-bikes and generally will cost more.

Sorry, we don't. But if you’ve had a breakdown and are an AA member, they offer e-bike pickups.

Yes, you can do this at your own risk by locking up your bike outside our shop and using our key chute. Call us for details.

You’re free to get your servicing needs met wherever suits you. Some people even do it themselves. Most warranties simply require the bike to be 'maintained' and not neglected or abused. Let us know who is taking care of it and we will note to not hassle you with service reminders.

If we sold you the bike, absolutely! If you didn’t buy the bike from us we might be able to help with the warranty for a fee to cover our efforts. In the first instance, you should contact your place of purchase or brand to get their approval for us to carry out warranty repairs for you.

We couldn't say for sure as it's difficult to compare one 'bike service' with another. Written descriptions of what is included only go so far - in the end one has to trust that the workshop is carrying out quality work relevant to your use of your e-bike. We aim to provide the most complete, convenient and sought after e-bike servicing in the city.